All Systems Operational

About This Site

Welcome to the Sendcloud status page. Here you can find all the status off all of our services our partners.

Sendcloud Operational
90 days ago
99.96 % uptime
Today
Sendcloud Panel Operational
90 days ago
99.91 % uptime
Today
Sendcloud website Operational
90 days ago
100.0 % uptime
Today
Sendcloud Email Services Operational
90 days ago
100.0 % uptime
Today
Sendcloud Service points ? Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-central-1 Operational
AWS elb-eu-central-1 Operational
AWS rds-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Tracking page Operational
90 days ago
100.0 % uptime
Today
Sendcloud Chat Operational
90 days ago
100.0 % uptime
Today
Sendcloud Phone Operational
90 days ago
100.0 % uptime
Today
Sendcloud Payments Operational
90 days ago
100.0 % uptime
Today
Sendcloud Infrastructure Operational
90 days ago
100.0 % uptime
Today
Sendcloud Returns Operational
90 days ago
100.0 % uptime
Today
Sendcloud Analytics Operational
90 days ago
99.72 % uptime
Today
Dynamic Checkout Form ? Operational
90 days ago
100.0 % uptime
Today
Carriers Operational
90 days ago
99.97 % uptime
Today
Bpost Operational
90 days ago
100.0 % uptime
Today
Bring Operational
90 days ago
100.0 % uptime
Today
BRT Operational
90 days ago
100.0 % uptime
Today
Budbee Operational
90 days ago
99.97 % uptime
Today
Chronopost Operational
90 days ago
100.0 % uptime
Today
Colis Privé Operational
90 days ago
100.0 % uptime
Today
Colissimo Operational
90 days ago
100.0 % uptime
Today
Correos Operational
90 days ago
99.96 % uptime
Today
Correos Express Operational
90 days ago
99.95 % uptime
Today
CTT Express Operational
90 days ago
99.67 % uptime
Today
Delivengo ? Operational
90 days ago
100.0 % uptime
Today
Deutsche Post Operational
90 days ago
100.0 % uptime
Today
DHL DE Operational
90 days ago
100.0 % uptime
Today
DHL UK Operational
90 days ago
100.0 % uptime
Today
DHL Express Operational
90 days ago
100.0 % uptime
Today
DHL Operational
90 days ago
100.0 % uptime
Today
DPD Operational
90 days ago
99.97 % uptime
Today
DPD AT ? Operational
90 days ago
100.0 % uptime
Today
DPD FR Operational
90 days ago
99.93 % uptime
Today
DPD Local Operational
90 days ago
100.0 % uptime
Today
DPD UK Operational
90 days ago
100.0 % uptime
Today
Evri UK Operational
90 days ago
100.0 % uptime
Today
Evri C2C UK Operational
90 days ago
100.0 % uptime
Today
Europaket Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
FedEx Crossborder Operational
90 days ago
100.0 % uptime
Today
Fietskoeriers ? Operational
90 days ago
100.0 % uptime
Today
GLS ? Operational
90 days ago
99.96 % uptime
Today
GLS DE Operational
90 days ago
99.65 % uptime
Today
GLS ES Operational
90 days ago
100.0 % uptime
Today
GLS IT Operational
90 days ago
99.96 % uptime
Today
Hermes AT Operational
90 days ago
100.0 % uptime
Today
Homerr Operational
90 days ago
100.0 % uptime
Today
Hurby Operational
90 days ago
100.0 % uptime
Today
InPost GB Operational
90 days ago
100.0 % uptime
Today
Instabox Operational
90 days ago
100.0 % uptime
Today
Lettre Suivie Operational
90 days ago
100.0 % uptime
Today
Mondial Relay Operational
90 days ago
100.0 % uptime
Today
MRW Operational
90 days ago
100.0 % uptime
Today
Nacex Operational
90 days ago
100.0 % uptime
Today
Parcelforce Operational
90 days ago
100.0 % uptime
Today
Post AT Operational
90 days ago
99.97 % uptime
Today
Poste Italiane Delivery Operational
90 days ago
100.0 % uptime
Today
Poste Italiane Operational
90 days ago
100.0 % uptime
Today
PostNL Operational
90 days ago
99.98 % uptime
Today
Quicargo Operational
90 days ago
100.0 % uptime
Today
Royal Mail Operational
90 days ago
100.0 % uptime
Today
Sandd Operational
90 days ago
100.0 % uptime
Today
SEUR Operational
90 days ago
99.9 % uptime
Today
StoreShippers Operational
90 days ago
100.0 % uptime
Today
TNT IT Operational
90 days ago
99.97 % uptime
Today
Trunkrs ? Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
Viatim Operational
90 days ago
100.0 % uptime
Today
Yodel Operational
90 days ago
100.0 % uptime
Today
Verzenden via Bol.com Operational
90 days ago
99.8 % uptime
Today
DPD DE Operational
90 days ago
99.99 % uptime
Today
DHL Parcel Iberia Operational
90 days ago
99.97 % uptime
Today
Hermes DE Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
Afterbuy Operational
90 days ago
100.0 % uptime
Today
Amazon Operational
90 days ago
100.0 % uptime
Today
BigCommerce Operational
90 days ago
100.0 % uptime
Today
Bol.com Operational
90 days ago
100.0 % uptime
Today
CCVshop Operational
90 days ago
100.0 % uptime
Today
CDiscount Operational
90 days ago
100.0 % uptime
Today
ChannelEngine Operational
90 days ago
100.0 % uptime
Today
Craft Commerce Operational
90 days ago
100.0 % uptime
Today
Decathlon BE Operational
90 days ago
100.0 % uptime
Today
Ebay Operational
90 days ago
100.0 % uptime
Today
ePages Operational
90 days ago
100.0 % uptime
Today
Etsy Operational
90 days ago
100.0 % uptime
Today
Exact Online Operational
90 days ago
100.0 % uptime
Today
Goedgepickt Operational
90 days ago
100.0 % uptime
Today
JouwWeb Operational
90 days ago
100.0 % uptime
Today
JTL-Shop Operational
90 days ago
100.0 % uptime
Today
Kaufland Operational
90 days ago
100.0 % uptime
Today
Lightspeed eCommerce Operational
90 days ago
100.0 % uptime
Today
Magento V1 Operational
90 days ago
100.0 % uptime
Today
Magento V2 Operational
90 days ago
100.0 % uptime
Today
MijnWebWinkel Operational
90 days ago
100.0 % uptime
Today
Mirakl Operational
90 days ago
100.0 % uptime
Today
Odoo Operational
90 days ago
100.0 % uptime
Today
OnBuy.com Operational
90 days ago
100.0 % uptime
Today
OpenCart Operational
90 days ago
100.0 % uptime
Today
Oxid 4 Operational
90 days ago
100.0 % uptime
Today
Oxid 6 Operational
90 days ago
100.0 % uptime
Today
Plentymarkets Operational
90 days ago
100.0 % uptime
Today
Prestashop Operational
90 days ago
99.93 % uptime
Today
Pulpo WMS Operational
90 days ago
100.0 % uptime
Today
Salesforce Commerce Cloud Operational
90 days ago
100.0 % uptime
Today
Sendcloud API Operational
90 days ago
99.99 % uptime
Today
Shopify Operational
90 days ago
99.93 % uptime
Today
Shopware 5 Operational
90 days ago
100.0 % uptime
Today
Shopware 6 Operational
90 days ago
100.0 % uptime
Today
Squarespace Operational
90 days ago
100.0 % uptime
Today
Tilroy Operational
90 days ago
100.0 % uptime
Today
Webador Operational
90 days ago
100.0 % uptime
Today
Weclapp Operational
90 days ago
100.0 % uptime
Today
Wish Operational
90 days ago
100.0 % uptime
Today
Wix Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
99.93 % uptime
Today
Affected market Operational
GLOBAL Operational
FR Operational
ES Operational
IT Operational
NL Operational
BE Operational
DE Operational
AT Operational
UK Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Database maintenance 2/3 Mar 19, 2024 21:00-21:30 CET
Database maintenance to improve performance, stability, and security
Posted on Mar 12, 2024 - 09:16 CET
Database maintenance 3/3 Mar 20, 2024 21:00-21:30 CET
Database maintenance to improve performance, stability, and security
Posted on Mar 12, 2024 - 09:18 CET
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 21:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 CET
Scheduled - Database maintenance to improve performance, stability, and security
Mar 12, 09:14 CET
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 11:00 CET
Scheduled - Intersoft would like to inform you of an upcoming scheduled maintenance activity regarding the TLS certificates for all web and SFTP endpoints under the domain *.intelligentshipper.net.

On March 17th, 2024, between 10:00 AM and 11:00 AM (UTC), Intersoft will be renewing the TLS certificates for these endpoints. We anticipate no impact on your services during this renewal process, and your connectivity to our systems should remain uninterrupted.

In the unlikely event that you require the certificate chain prior to the scheduled renewal, please do not hesitate to raise a ticket to our technical support team at techsupport@intersoft.co.uk. Kindly specify the required certificate chain format in your ticket, and our team will promptly assist you with the necessary information.

Intersoft appreciates your understanding and cooperation during this maintenance activity. Should you have any questions or concerns, please feel free to reach out to us at any time.

Feb 29, 17:01 CET
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 14:00 CET
Scheduled - Dear customer,

we want your shipping processes to run as smoothly as possible in your day-to-day work. Therefore, we will perform maintenance work on the application on

Saturday the 16th of March 2024 between 2 pm and 4 pm (CET)

During these periods the DPD Germany's web services are not available. After this maintenance time slot, operation can continue as usual.

Thank you in advance for your understanding!

If you have any questions please contact us.

With best regards

Mar 14, 17:08 CET
Mar 15, 2024

No incidents reported.

Mar 14, 2024
Resolved - Das Problem wurde behoben.

Dit probleem is opgelost.

Ce problème a été résolu.

This issue has been resolved.

Mar 14, 08:51 CET
Identified - Das Problem wurde vom Versanddienstleister identifiziert und dieser arbeitet daran, das Problem zu lösen.

De oorzaak van het probleem is inmiddels geïdentificeerd door de vervoerder. Zij zijn op dit moment bezig met een oplossing hiervoor.

Le problème a été identifié par le transporteur qui travaille actuellement pour le résoudre.

The issue has been identified by the carrier and they are working to resolve the issue.

Mar 13, 16:50 CET
Investigating - Wir untersuchen derzeit dieses Problem.

Dit probleem wordt momenteel onderzocht.

Nous enquêtons actuellement sur la source de ce problème.

We are currently investigating this issue.

Mar 13, 16:16 CET
Mar 13, 2024
Resolved - This issue has been resolved and our API documentation is back online.
Mar 13, 14:54 CET
Monitoring - A fix has been implemented by the third party service from which the issue originated. We are now monitoring the results.
Mar 13, 12:51 CET
Identified - We are experiencing technical issues with our API documentation due to an issue within one of our third party services. More updates will follow.
Mar 13, 11:58 CET
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 08:01 CET
Scheduled - Geplante Wartungsarbeit im System „Auftragsmanagement Brief“ (kurz: AM).
Während der Wartungsarbeit wird AM zeitweise nicht erreichbar sein bzw. bestehende Verbindungen zu AM werden verloren gehen.

Mar 8, 08:37 CET
Completed - The scheduled maintenance has been completed.
Mar 10, 10:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 07:01 CET
Scheduled - Deutsche Post International Customer Portal - Deutsche Post International Shipping Services - Cross Border Tracking Services - Cross Border

Planned maintenance work with impairment of the service.

https://post-paket-deutschland.status.api.dhl.com/incidents/162152

Mar 4, 09:23 CET
Completed - The scheduled maintenance has been completed.
Mar 10, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 07:00 CET
Scheduled - Dear Sendcloud user,

Deutsche Post has informed us that their international services will be going through maintenance on Sunday March 10th, 2024 from 7:00 am to 10:00 am.

Impact: Tracking and label creation will not be supported during this time via our connection with the carrier due to changes being implemented on their side.

Deutsche Post will be implementing some changes on their side with this update.

For all interconnect destination countries:

Recipient Contact Details
An e-mail address or phone number for the recipient must be provided. Many postal operators have implemented electronic pick-up notifications by e-mail or SMS and the provision of this information is essential to ensure the smooth delivery of your shipments.

HS (Harmonized System) Code
For all shipments requiring a CN22 customs declaration, it will be mandatory to provide an HS Code (also known as a Commodity Code) for the shipment contents. :check_mark: → already supported by Sendcloud

For all destination countries:

New validation rules for question marks or special/replacement characters in recipient data:
Field recipient: max. one question mark is accepted
Fields address lines 1-3, city, postal code, state: none is accepted

The category „gift“ will be removed as content type for CN22 data

Recipient name: field length is increased to 35 characters

At Sendcloud we are working on the changes from our side. We advise you to make the necessary changes on your checkout, integration, API connection to prevent announcement issues going forward.

Original message from the carrier:

Sunday, March 10, 2024, 7:00 – 10:00 am CET: Planned downtime

The environment will not be available during this time window.

We would like to apologize for any inconveniences this may cause.

For all interconnect destination countries:

Recipient Contact Details
An e-mail address or phone number for the recipient must be provided. Many postal operators have implemented electronic pick-up notifications by e-mail or SMS and the provision of this information is essential to ensure the smooth delivery of your shipments.

HS (Harmonized System) Code
For all shipments requiring a CN22 customs declaration, it will be mandatory to provide an HS Code (also known as a Commodity Code) for the shipment contents.

For all destination countries:

New validation rules for question marks or replacement characters in recipient data:
Field recipient: max. one question mark is accepted
Fields address lines 1-3, city, postal code, state: none is accepted

The category „gift“ will be removed as content type for CN22 data

Recipient name: field length is increased to 35 characters

***NEW IT STATUS DASHBOARD***

In addition, we would like to inform again about our new Deutsche Post DHL IT Portal to provide all relevant status information about our IT services, like incidents and maintenance windows. This portal replaces the incident communication via various email distribution lists at DPDHL and offers an email subscription function in addition to direct access to the dashboard.

+++ We ask you to simply register on the IT Portal, as after this announcement no further e-mail communication will be provided for incidents or downtimes on Deutsche Post International API. +++
IT Portal for Post and Parcel (Post und Paket Deutschland Status )

Regards,

Deutsche Post International API Team

Feb 26, 10:30 CET
Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 18:00 CET
Scheduled - Geplante Wartungsarbeit im System „Auftragsmanagement Brief“ (kurz: AM).
Während der Wartungsarbeit wird AM für ca. 10 Minuten nicht erreichbar sein bzw. bestehende Verbindungen zu AM werden verloren gehen.

Mar 8, 08:36 CET
Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Resolved - Ce problème a été résolu.

This issue has been resolved.

Mar 6, 17:26 CET
Monitoring - Le problème de création d'étiquettes est résolu pour nos utilisateurs qui expédient avec le contrat Mondial Relay de Sendcloud. Nous monitorons actuellement la situation.
Si le problème de création d'étiquettes persiste et que vous expédiez avec votre propre contrat Mondial Relay, nous vous invitons à contacter directement le transporteur.

The label creation issue has been solved for our users who ship with Sendcloud's Mondial Relay contract. We are currently monitoring the situation.
If the label creation issue persists and you ship with your own Mondial Relay contract, please contact the carrier directly.

Mar 6, 14:47 CET
Investigating - Nous enquêtons actuellement sur la source de ce problème

We are currently investigating this issue.

Mar 6, 12:18 CET
Mar 5, 2024
Resolved - This incident has been resolved.
Mar 5, 20:04 CET
Update - Google and Facebook are currently having issues with their services and login to Sendcloud using Social Login is currently unavailable.
You can login to your Sendcloud account using your email address.

Mar 5, 17:12 CET
Investigating - Google is currently having issues with their services and login to Sendcloud using Google is currently unavailable.
You can login to your Sendcloud using your email address.

Mar 5, 17:01 CET
Resolved - Das Problem wurde behoben.

This issue has been resolved.

Mar 5, 17:22 CET
Monitoring - Es wurde eine Lösung implementiert und wir beobachten die Ergebnisse.

A fix has been implemented, and we are monitoring the results.

Mar 5, 17:06 CET
Update - Das Problem wurde identifiziert und an einer Lösung wird derzeit gearbeitet.

This issue has been identified and a fix is being implemented.

Mar 5, 15:14 CET
Identified - Das Problem wurde identifiziert und an einer Lösung wird derzeit gearbeitet.

This issue has been identified and a fix is being implemented.

Mar 5, 13:26 CET
Investigating - Wir untersuchen derzeit diese Situation.
Mar 5, 12:54 CET
Resolved - Ce problème a été résolu.

This issue has been resolved.

Mar 5, 13:34 CET
Investigating - Problème de création d’étiquettes

We are currently investigating this issue.

Mar 5, 12:02 CET
Resolved - Das Problem wurde behoben.

This issue has been resolved.

Mar 5, 12:51 CET
Monitoring - Es wurde eine Lösung implementiert und wir beobachten die Ergebnisse.

A fix has been implemented, and we are monitoring the results.

Mar 5, 11:53 CET
Identified - Das Problem wurde identifiziert und an einer Lösung wird derzeit gearbeitet.

This issue has been identified and a fix is being implemented.

Mar 5, 11:29 CET
Investigating - Wir untersuchen derzeit dieses Problem.

We are currently investigating this issue.

Mar 5, 11:12 CET
Completed - The scheduled maintenance has been completed.
Mar 5, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 21:00 CET
Scheduled - Royal Mail will be carrying out a system update on Monday 4th March 2024. There will be downtime of approximately 10 minutes in the below window.

Start time: 4th March - 20:00 (GMT) / 21:00 (CET)
End time: 5th March - 00:00 (GMT) / 01:00 (CET)

Please note, it will not be possible to produce labels or manifests within this period as Royal Mail deploys the system update.

Feb 19, 11:47 CET