tag:status.sendcloud.com,2005:/historySendcloud Status - Incident History2024-03-28T03:50:03+01:00Sendcloudtag:status.sendcloud.com,2005:Incident/203795562024-04-03T21:00:00+02:002024-03-27T17:18:41+01:00Sendcloud Panel Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>21:00</var> - <var data-var='time'>22:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:18</var> CET</small><br><strong>Scheduled</strong> - What: maintenance on Sendcloud Panel<br />Why: To improve performance<br />When: 3.4.2024 21:00<br />Impact: None expected</p>tag:status.sendcloud.com,2005:Incident/203768252024-03-27T15:05:56+01:002024-03-27T15:05:56+01:00[GLS DE] Fehler bei der Labelerstellung / Problème de création d’étiquettes<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:05</var> CET</small><br><strong>Resolved</strong> - Das Anliegen wurde vom Versanddienstleister behoben. <br />Un correctif a été mis en place par le transporteur</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:27</var> CET</small><br><strong>Update</strong> - GLS hat das Problem identifiziert und arbeitet an einer Lösung.<br />Le problème a été identifié par le transporteur qui travaille actuellement sur une solution.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:20</var> CET</small><br><strong>Identified</strong> - GLS hat das Problem identifiziert und arbeitet an einer Lösung.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:09</var> CET</small><br><strong>Investigating</strong> - Das Anliegen wird aktuell von uns untersucht.</p>tag:status.sendcloud.com,2005:Incident/203523942024-03-26T17:04:44+01:002024-03-26T17:04:44+01:00Colisprive - Problèmes de création d'étiquettes<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>17:04</var> CET</small><br><strong>Resolved</strong> - Ce problème a été résolu.<br /><br />This issue has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:57</var> CET</small><br><strong>Monitoring</strong> - Un correctif a été déployé et nous surveillons les résultats.<br /><br />A fix has been implemented, and we are monitoring the results.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>17:30</var> CET</small><br><strong>Identified</strong> - Le problème a été identifié et le transporteur travaille à sa résolution.</p>tag:status.sendcloud.com,2005:Incident/203601162024-03-26T14:52:34+01:002024-03-26T14:52:34+01:00DPD DE : E-Mail-Adressen verursachen Probleme bei der Etikettenerstellung - Email addresses are causing issues with label creation<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:52</var> CET</small><br><strong>Resolved</strong> - Das Problem wurde behoben.<br /><br />This issue has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:44</var> CET</small><br><strong>Monitoring</strong> - Es wurde eine Lösung implementiert und wir beobachten die Ergebnisse.<br /><br />A fix has been implemented, and we are monitoring the results.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:11</var> CET</small><br><strong>Investigating</strong> - Wir untersuchen derzeit dieses Problem.<br /><br />We are currently investigating this issue</p>tag:status.sendcloud.com,2005:Incident/203515252024-03-26T14:24:07+01:002024-03-26T14:24:07+01:00[Colissimo] Problème de creation d'étiquette pour les envois hors Europe<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:24</var> CET</small><br><strong>Resolved</strong> - Ce problème a été résolu.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>17:34</var> CET</small><br><strong>Monitoring</strong> - Un correctif a été déployé et nous surveillons la situation.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:51</var> CET</small><br><strong>Investigating</strong> - Nous sommes en train d'enquêter sur ce problème</p>tag:status.sendcloud.com,2005:Incident/203505422024-03-26T09:56:46+01:002024-03-26T09:56:46+01:00[Colissimo]- Impossible de créer des étiquettes de la France vers la Belgique en utilisant le mode d'expédition Colissimo Point Retrait International.<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:56</var> CET</small><br><strong>Resolved</strong> - L'incident a été résolu par le transporteur.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>13:58</var> CET</small><br><strong>Identified</strong> - Ce problème a été identifié et un correctif est en cours de mise en œuvre par le transporteur.</p>tag:status.sendcloud.com,2005:Incident/203268262024-03-25T09:28:22+01:002024-03-25T09:28:22+01:00Ecwid by Lightspeed - Order import issues<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:28</var> CET</small><br><strong>Resolved</strong> - All orders should now be imported and the integration is working as expected.<br />This issue has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:23</var> CET</small><br><strong>Update</strong> - Orders created in Ecwid from approximately 15:15 (CET) on 22nd March should now be imported into your Sendcloud Panel.<br /><br />We are continuing to work on a fix to import orders created in Ecwid before 15:15 (CET) on 22nd March.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>14:07</var> CET</small><br><strong>Identified</strong> - This issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:12</var> CET</small><br><strong>Investigating</strong> - We received reports from users that their orders are not imported into Sendcloud from Ecwid by Lightspeed. We are currently investigating these reports and will provide further updates as soon as possible.<br /><br />Thank you for your patience as we work to address this issue.</p>tag:status.sendcloud.com,2005:Incident/203092402024-03-21T17:05:36+01:002024-03-21T17:05:36+01:00Asendia - Tracking statuses are not being received.<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>17:05</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>10:42</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:24</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being prepared.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:05</var> CET</small><br><strong>Investigating</strong> - Our team is investigating reports of unreceived tracking updates. <br /><br />Updates will follow.</p>tag:status.sendcloud.com,2005:Incident/203101662024-03-21T15:39:50+01:002024-03-21T15:39:50+01:00TIPSA - Problema al generar etiquetas<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>15:39</var> CET</small><br><strong>Resolved</strong> - Esta incidencia se ha resuelto.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:16</var> CET</small><br><strong>Identified</strong> - Se ha identificado el problema y la resolución se ha implementado.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:27</var> CET</small><br><strong>Update</strong> - Seguimos investigando esta incidencia.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:14</var> CET</small><br><strong>Investigating</strong> - Usuarios están reportando problemas al momento de generar etiquetas.<br /><br />Estamos investigando esta incidencia con el transportista.</p>tag:status.sendcloud.com,2005:Incident/202227962024-03-20T21:51:00+01:002024-03-20T21:51:00+01:00Database maintenance 3/3<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>21:51</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>21:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:18</var> CET</small><br><strong>Scheduled</strong> - Database maintenance to improve performance, stability, and security</p>tag:status.sendcloud.com,2005:Incident/203010452024-03-20T13:25:39+01:002024-03-20T13:25:39+01:00Mirakl - Issues with Shop Feedback<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:25</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:59</var> CET</small><br><strong>Update</strong> - Quick update: Our team is planning to release the fix.<br /><br />Updates will follow.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>16:53</var> CET</small><br><strong>Identified</strong> - The root cause of the issue has been identified and our development team is working on a fix.<br />Updates will follow.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:05</var> CET</small><br><strong>Investigating</strong> - The shop feedback feature of the Mirakl integration is not working as expected.<br />We are currently investigating the issue.<br />Updates will follow.</p>tag:status.sendcloud.com,2005:Incident/202994262024-03-20T08:14:34+01:002024-03-20T08:14:34+01:00Ebay - Issues with Shop Feedback<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:14</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:07</var> CET</small><br><strong>Update</strong> - Ebay confirmed having issues with the Fulfillment API:<br />"We are aware of this issue and actively working on getting it resolved."<br />Updates will follow.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:28</var> CET</small><br><strong>Identified</strong> - Ebay is experiencing a degradation in its service.<br />We contacted Ebay and we are monitoring the situation.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:28</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>10:10</var> CET</small><br><strong>Investigating</strong> - The Shop Feedback for Ebay orders is currently not working correctly.<br />We are investigating the issue and updates will follow.</p>tag:status.sendcloud.com,2005:Incident/202227842024-03-19T23:30:58+01:002024-03-19T23:30:58+01:00Database maintenance 2/3<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>23:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>21:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:16</var> CET</small><br><strong>Scheduled</strong> - Database maintenance to improve performance, stability, and security</p>tag:status.sendcloud.com,2005:Incident/202227722024-03-18T21:30:58+01:002024-03-18T21:30:58+01:00Database maintenance 1/3<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>21:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>21:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:14</var> CET</small><br><strong>Scheduled</strong> - Database maintenance to improve performance, stability, and security</p>tag:status.sendcloud.com,2005:Incident/201087042024-03-17T12:00:58+01:002024-03-17T12:00:58+01:00Royal Mail maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>12:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>11:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>17:01</var> CET</small><br><strong>Scheduled</strong> - Intersoft would like to inform you of an upcoming scheduled maintenance activity regarding the TLS certificates for all web and SFTP endpoints under the domain *.intelligentshipper.net.<br /><br />On March 17th, 2024, between 10:00 AM and 11:00 AM (UTC), Intersoft will be renewing the TLS certificates for these endpoints. We anticipate no impact on your services during this renewal process, and your connectivity to our systems should remain uninterrupted.<br /><br />In the unlikely event that you require the certificate chain prior to the scheduled renewal, please do not hesitate to raise a ticket to our technical support team at techsupport@intersoft.co.uk. Kindly specify the required certificate chain format in your ticket, and our team will promptly assist you with the necessary information.<br /><br />Intersoft appreciates your understanding and cooperation during this maintenance activity. Should you have any questions or concerns, please feel free to reach out to us at any time.</p>tag:status.sendcloud.com,2005:Incident/202450212024-03-16T16:00:56+01:002024-03-16T16:00:56+01:00DPD Germany Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>16:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>14:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:08</var> CET</small><br><strong>Scheduled</strong> - Dear customer,<br /><br />we want your shipping processes to run as smoothly as possible in your day-to-day work. Therefore, we will perform maintenance work on the application on<br /><br />Saturday the 16th of March 2024 between 2 pm and 4 pm (CET)<br /><br />During these periods the DPD Germany's web services are not available. After this maintenance time slot, operation can continue as usual.<br /><br />Thank you in advance for your understanding!<br /><br />If you have any questions please contact us.<br /><br />With best regards</p>tag:status.sendcloud.com,2005:Incident/202346722024-03-14T08:51:00+01:002024-03-14T08:51:00+01:00[DPD DE/NL/BE] - Fehler bei der Ankündigung des Labels | Problemen met het voormelden van de labels | Problème de création d’étiquettes | Label announcement issues<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>08:51</var> CET</small><br><strong>Resolved</strong> - Das Problem wurde behoben.<br /><br />Dit probleem is opgelost.<br /><br />Ce problème a été résolu.<br /><br />This issue has been resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:50</var> CET</small><br><strong>Identified</strong> - Das Problem wurde vom Versanddienstleister identifiziert und dieser arbeitet daran, das Problem zu lösen.<br /><br />De oorzaak van het probleem is inmiddels geïdentificeerd door de vervoerder. Zij zijn op dit moment bezig met een oplossing hiervoor.<br /><br />Le problème a été identifié par le transporteur qui travaille actuellement pour le résoudre.<br /><br />The issue has been identified by the carrier and they are working to resolve the issue.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:16</var> CET</small><br><strong>Investigating</strong> - Wir untersuchen derzeit dieses Problem.<br /><br />Dit probleem wordt momenteel onderzocht.<br /><br />Nous enquêtons actuellement sur la source de ce problème.<br /><br />We are currently investigating this issue.</p>tag:status.sendcloud.com,2005:Incident/202326742024-03-13T14:54:25+01:002024-03-13T14:54:25+01:00Sendcloud API documentation unavailable<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:54</var> CET</small><br><strong>Resolved</strong> - This issue has been resolved and our API documentation is back online.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>12:51</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented by the third party service from which the issue originated. We are now monitoring the results.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>11:58</var> CET</small><br><strong>Identified</strong> - We are experiencing technical issues with our API documentation due to an issue within one of our third party services. More updates will follow.</p>tag:status.sendcloud.com,2005:Incident/201913212024-03-10T18:00:56+01:002024-03-10T18:00:56+01:00DHL DE - Post & Paket Deutschland Maintenance<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>18:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>08:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>08:37</var> CET</small><br><strong>Scheduled</strong> - Geplante Wartungsarbeit im System „Auftragsmanagement Brief“ (kurz: AM).<br />Während der Wartungsarbeit wird AM zeitweise nicht erreichbar sein bzw. bestehende Verbindungen zu AM werden verloren gehen.</p>tag:status.sendcloud.com,2005:Incident/201549742024-03-10T10:01:16+01:002024-03-10T10:01:16+01:00Maintenance Deutsche Post International<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>07:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:23</var> CET</small><br><strong>Scheduled</strong> - Deutsche Post International Customer Portal - Deutsche Post International Shipping Services - Cross Border Tracking Services - Cross Border<br /><br />Planned maintenance work with impairment of the service.<br /><br />https://post-paket-deutschland.status.api.dhl.com/incidents/162152</p>tag:status.sendcloud.com,2005:Incident/200770402024-03-10T10:00:56+01:002024-03-10T10:00:56+01:00[Deutsche Post International] Deutsche Post International Shipping & Tracking API<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>07:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>10:30</var> CET</small><br><strong>Scheduled</strong> - Dear Sendcloud user, <br /><br />Deutsche Post has informed us that their international services will be going through maintenance on Sunday March 10th, 2024 from 7:00 am to 10:00 am. <br /><br />Impact: Tracking and label creation will not be supported during this time via our connection with the carrier due to changes being implemented on their side. <br /><br />Deutsche Post will be implementing some changes on their side with this update. <br /><br />For all interconnect destination countries:<br /><br />Recipient Contact Details<br />An e-mail address or phone number for the recipient must be provided. Many postal operators have implemented electronic pick-up notifications by e-mail or SMS and the provision of this information is essential to ensure the smooth delivery of your shipments.<br /><br />HS (Harmonized System) Code<br />For all shipments requiring a CN22 customs declaration, it will be mandatory to provide an HS Code (also known as a Commodity Code) for the shipment contents. :check_mark: → already supported by Sendcloud<br /><br />For all destination countries:<br /><br />New validation rules for question marks or special/replacement characters in recipient data:<br />Field recipient: max. one question mark is accepted<br />Fields address lines 1-3, city, postal code, state: none is accepted<br /><br />The category „gift“ will be removed as content type for CN22 data<br /><br />Recipient name: field length is increased to 35 characters<br /><br />At Sendcloud we are working on the changes from our side. We advise you to make the necessary changes on your checkout, integration, API connection to prevent announcement issues going forward. <br /><br />Original message from the carrier:<br /><br />Sunday, March 10, 2024, 7:00 – 10:00 am CET: Planned downtime<br /><br />The environment will not be available during this time window. <br /><br />We would like to apologize for any inconveniences this may cause.<br /><br />For all interconnect destination countries:<br /><br />Recipient Contact Details<br />An e-mail address or phone number for the recipient must be provided. Many postal operators have implemented electronic pick-up notifications by e-mail or SMS and the provision of this information is essential to ensure the smooth delivery of your shipments.<br /><br />HS (Harmonized System) Code<br />For all shipments requiring a CN22 customs declaration, it will be mandatory to provide an HS Code (also known as a Commodity Code) for the shipment contents.<br /><br />For all destination countries:<br /><br />New validation rules for question marks or replacement characters in recipient data:<br />Field recipient: max. one question mark is accepted<br />Fields address lines 1-3, city, postal code, state: none is accepted<br /><br />The category „gift“ will be removed as content type for CN22 data<br /><br />Recipient name: field length is increased to 35 characters<br /><br />***NEW IT STATUS DASHBOARD***<br /><br />In addition, we would like to inform again about our new Deutsche Post DHL IT Portal to provide all relevant status information about our IT services, like incidents and maintenance windows. This portal replaces the incident communication via various email distribution lists at DPDHL and offers an email subscription function in addition to direct access to the dashboard.<br /><br />+++ We ask you to simply register on the IT Portal, as after this announcement no further e-mail communication will be provided for incidents or downtimes on Deutsche Post International API. +++<br />IT Portal for Post and Parcel (Post und Paket Deutschland Status )<br /><br />Regards, <br /><br />Deutsche Post International API Team</p>tag:status.sendcloud.com,2005:Incident/201913152024-03-09T19:00:56+01:002024-03-09T19:00:56+01:00DHL DE - Post & Paket Deutschland Maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>08:36</var> CET</small><br><strong>Scheduled</strong> - Geplante Wartungsarbeit im System „Auftragsmanagement Brief“ (kurz: AM).<br />Während der Wartungsarbeit wird AM für ca. 10 Minuten nicht erreichbar sein bzw. bestehende Verbindungen zu AM werden verloren gehen.</p>tag:status.sendcloud.com,2005:Incident/201750622024-03-06T17:26:28+01:002024-03-06T17:26:28+01:00Mondial Relay - Problème de création d’étiquettes | Label announcement issues<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:26</var> CET</small><br><strong>Resolved</strong> - Ce problème a été résolu.<br /><br />This issue has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>14:47</var> CET</small><br><strong>Monitoring</strong> - Le problème de création d'étiquettes est résolu pour nos utilisateurs qui expédient avec le contrat Mondial Relay de Sendcloud. Nous monitorons actuellement la situation.<br />Si le problème de création d'étiquettes persiste et que vous expédiez avec votre propre contrat Mondial Relay, nous vous invitons à contacter directement le transporteur.<br /><br />The label creation issue has been solved for our users who ship with Sendcloud's Mondial Relay contract. We are currently monitoring the situation.<br />If the label creation issue persists and you ship with your own Mondial Relay contract, please contact the carrier directly.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:18</var> CET</small><br><strong>Investigating</strong> - Nous enquêtons actuellement sur la source de ce problème<br /><br />We are currently investigating this issue.</p>tag:status.sendcloud.com,2005:Incident/201678192024-03-05T20:04:10+01:002024-03-05T20:04:10+01:00Social Login via Google and Facebook is currently unavailable<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:04</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:12</var> CET</small><br><strong>Update</strong> - Google and Facebook are currently having issues with their services and login to Sendcloud using Social Login is currently unavailable.<br />You can login to your Sendcloud account using your email address.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:01</var> CET</small><br><strong>Investigating</strong> - Google is currently having issues with their services and login to Sendcloud using Google is currently unavailable.<br />You can login to your Sendcloud using your email address.</p>tag:status.sendcloud.com,2005:Incident/201657252024-03-05T17:22:13+01:002024-03-05T17:22:13+01:00POST AT - Fehler bei der Ankündigung des Labels<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:22</var> CET</small><br><strong>Resolved</strong> - Das Problem wurde behoben.<br /><br />This issue has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:06</var> CET</small><br><strong>Monitoring</strong> - Es wurde eine Lösung implementiert und wir beobachten die Ergebnisse.<br /><br />A fix has been implemented, and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:14</var> CET</small><br><strong>Update</strong> - Das Problem wurde identifiziert und an einer Lösung wird derzeit gearbeitet.<br /><br />This issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:26</var> CET</small><br><strong>Identified</strong> - Das Problem wurde identifiziert und an einer Lösung wird derzeit gearbeitet.<br /><br />This issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:54</var> CET</small><br><strong>Investigating</strong> - Wir untersuchen derzeit diese Situation.</p>