Monitoring - Labels can be announced again. We will continue to monitor the status of Correos Express.
Apr 3, 08:33 CEST
Identified - Correos Express is having issues with label announcements, this results in label announcement being unsuccessful.
Apr 1, 17:19 CEST
Update - We are continuing to investigate this issue.
Mar 20, 09:52 CET
Investigating - As the coronavirus is spreading through Europe, carriers are taking measures to prevent a further outbreak. Most common measures taken by the carriers are:

- reduced to no possibility to pick up packages at service points
- reduced to no possibility to schedule (one-off) pickups
- reduced to no possibility of rerouting packages

Please check our help center article for a full overview of all the measures taken by each carrier and how they impact the delivery of parcels here:
https://support.sendcloud.com/hc/en-us/articles/360040291032-Coronavirus-carrier-disruptions

We will continuously update the article the upcoming days and weeks to make sure you stay up to date.
Mar 17, 16:00 CET

About This Site

Welcome to the Sendcloud status page. Here you can find all the status off all of our services our partners.

Sendcloud Operational
90 days ago
99.98 % uptime
Today
Sendcloud Panel Operational
90 days ago
99.95 % uptime
Today
Sendcloud website Operational
90 days ago
100.0 % uptime
Today
Sendcloud Email Services Operational
90 days ago
100.0 % uptime
Today
Sendcloud Service points ? Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-central-1 Operational
AWS elb-eu-central-1 Operational
AWS rds-eu-central-1 Operational
AWS s3-eu-central-1 Operational
Carriers Major Outage
90 days ago
97.51 % uptime
Today
Bpost Operational
90 days ago
99.99 % uptime
Today
Colissimo Degraded Performance
90 days ago
100.0 % uptime
Today
DHL Parcel (Benelux) Degraded Performance
90 days ago
99.99 % uptime
Today
DHL (Germany) ? Operational
90 days ago
99.66 % uptime
Today
DPD Operational
90 days ago
98.57 % uptime
Today
Österreichische Post Operational
90 days ago
100.0 % uptime
Today
PostNL Operational
90 days ago
99.99 % uptime
Today
Red je Pakketje Operational
90 days ago
100.0 % uptime
Today
UPS Degraded Performance
90 days ago
100.0 % uptime
Today
Van Straaten Post Operational
90 days ago
100.0 % uptime
Today
GLS ? Operational
90 days ago
98.71 % uptime
Today
Sandd Operational
90 days ago
100.0 % uptime
Today
Deutsche Post Operational
90 days ago
99.92 % uptime
Today
Mondial Relay Major Outage
90 days ago
73.48 % uptime
Today
DPD AT ? Operational
90 days ago
100.0 % uptime
Today
Chronopost Degraded Performance
90 days ago
100.0 % uptime
Today
Colis Privé Operational
90 days ago
100.0 % uptime
Today
Correos Major Outage
90 days ago
76.5 % uptime
Today
DHL Express Operational
90 days ago
100.0 % uptime
Today
Lettre Suivie Operational
90 days ago
100.0 % uptime
Today
Correos Express Operational
90 days ago
93.58 % uptime
Today
Poste Italiane Degraded Performance
90 days ago
100.0 % uptime
Today
SEUR Operational
90 days ago
100.0 % uptime
Today
GLS Italy Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
Amazon Operational
90 days ago
100.0 % uptime
Today
Bol.com Operational
90 days ago
100.0 % uptime
Today
CCVshop Operational
90 days ago
100.0 % uptime
Today
Ebay Operational
90 days ago
100.0 % uptime
Today
Lightspeed eCommerce Operational
90 days ago
100.0 % uptime
Today
Prestashop Operational
90 days ago
100.0 % uptime
Today
Magento V1 Operational
90 days ago
100.0 % uptime
Today
Magento V2 Operational
90 days ago
100.0 % uptime
Today
MijnWebWinkel Operational
90 days ago
100.0 % uptime
Today
SendCloud API Operational
90 days ago
100.0 % uptime
Today
Shopify Operational
90 days ago
99.95 % uptime
Today
Shopware Operational
90 days ago
100.0 % uptime
Today
WooCommerce Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Deutsche Post maintenance International API Apr 15, 21:00 - Apr 16, 00:00 CEST
We have received a message from Deutsche Post regarding scheduled maintenance:

Please be informed that there will be a planned downtime on Wednesday, April 15, from 9pm until 12am (CET). During this time, the API will not be available and we would like to apologize for any inconvenience this may cause.

Please also note that there will be no updates of the tracking status between 5pm and 12am.
Posted on Apr 10, 09:46 CEST
Past Incidents
Apr 10, 2020

No incidents reported today.

Apr 9, 2020
Resolved - This incident has been resolved.
Apr 9, 14:15 CEST
Identified - Due to much activity at DHL DE, label announcements may fail or take longer than expected
Apr 8, 13:57 CEST
Resolved - This incident has been resolved.
Apr 9, 14:15 CEST
Investigating - We are currently investigating this issue.
Apr 8, 16:29 CEST
Apr 8, 2020
Resolved - This incident has been resolved.
Apr 8, 16:30 CEST
Identified - Correos Express is having issues with label announcements, this results in label announcement being unsuccessful.
Apr 6, 15:00 CEST
Apr 7, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Resolved - This incident has been resolved.
Apr 3, 15:16 CEST
Update - We are continuing to monitor for any further issues.
Apr 2, 14:44 CEST
Monitoring - Label announcement is successful again, we will monitor the status.
Apr 2, 14:43 CEST
Investigating - DPD is having issues with label announcements, this results in label announcement being unsuccessful.
Apr 2, 14:20 CEST
Apr 1, 2020
Resolved - This incident has been resolved.
Apr 1, 16:36 CEST
Identified - Correos Express is having issues with label announcements, this results in label announcement being unsuccessful.
Apr 1, 10:33 CEST
Resolved - This incident has been resolved.
Apr 1, 15:26 CEST
Monitoring - Due to much activity at DPD, label announcements may fail or take longer than expected.
Apr 1, 11:47 CEST
Resolved - Due to much activity at DPD, label announcements may take longer than expected
Apr 1, 11:12 CEST
Investigating - DPD is having issues with label announcements, this results in label announcement being unsuccessful.
Apr 1, 10:29 CEST
Mar 31, 2020
Resolved - This incident has been resolved.
Mar 31, 16:16 CEST
Update - We are continuing to monitor for any further issues.
Mar 31, 14:46 CEST
Monitoring - Announcements can have a delay
Mar 31, 14:45 CEST
Investigating - GLS is having issues with label announcements, this results in label announcement being unsuccessful. We are in contact with GLS DE and working on a solution
Mar 31, 12:06 CEST
Resolved - The fix is live and orders seem to be imported again without issues.
Mar 31, 15:33 CEST
Update - Importing all orders from Bolv3 have errors. A fix will be live within 15 minutes.
Mar 31, 14:53 CEST
Update - Only Bolv3 orders seem to effect Pack & Go
Mar 31, 14:42 CEST
Identified - The issue has been identified and a solution is being implemented.
Mar 31, 14:40 CEST
Mar 30, 2020
Resolved - This incident has been resolved.
Mar 30, 14:57 CEST
Monitoring - Issues at GLS seem to be resolved. We are continuing to monitor for any further issues.
Mar 30, 11:51 CEST
Identified - Due to network issues at GLS, label announcements are not stable. We will keep monitoring the status.
Mar 30, 11:36 CEST
Investigating - GLS is having issues with label announcements, this results in label announcement being unsuccessful. We are in contact with GLS DE and working on a solution
Mar 30, 11:22 CEST
Resolved - This incident has been resolved.
Mar 30, 10:14 CEST
Monitoring - DPD label announcement seems to be performing as usual. We will keep on monitoring its performance.
Mar 30, 09:52 CEST
Investigating - We identified that DPD label creation is taking longer than expected. We are in contact with DPD.
Mar 30, 09:34 CEST
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - This incident has been resolved.
Mar 27, 13:00 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 12:22 CET
Investigating - We have identified an issue where we fail to connect to shops hosted at Antagonist. We're currently investigating the root cause of this issue.
Mar 27, 12:12 CET