Information regarding coronavirus
Incident
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Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
As the coronavirus is spreading through Europe, carriers are taking measures to prevent a further outbreak. Most common measures taken by the carriers are:
- reduced to no possibility to pick up packages at service points
- reduced to no possibility to schedule (one-off) pickups
- reduced to no possibility of rerouting packages
Please check our help center article for a full overview of all the measures taken by each carrier and how they impact the delivery of parcels here:
https://support.sendcloud.com/hc/en-us/articles/360040291032-Coronavirus-carrier-disruptions
We will continuously update the article the upcoming days and weeks to make sure you stay up to date.
- reduced to no possibility to pick up packages at service points
- reduced to no possibility to schedule (one-off) pickups
- reduced to no possibility of rerouting packages
Please check our help center article for a full overview of all the measures taken by each carrier and how they impact the delivery of parcels here:
https://support.sendcloud.com/hc/en-us/articles/360040291032-Coronavirus-carrier-disruptions
We will continuously update the article the upcoming days and weeks to make sure you stay up to date.
This incident affected: Carriers (Chronopost, Colissimo, Correos, DHL, DPD, Mondial Relay, Poste Italiane, UPS).